Standard parcels*

* length + 2 x width + 2 x height < 300 cm. If the sizes of the parcel exceed these limits or your country have specific size limits on standard parcels, the shipping costs may increase. Countries not listed above – please contact us.
Slimline and Malawi backgrounds are only delivered to Promo and Zone 1.
*Not valid for islands! The delivery to islands is quoted individually – get a quote.
Promo Zone 1 – 15 € Zone 2 – 20 €
Zone 3 – 25 €
Zone 5 – get a quote
 

Germany – free

Austria – 11,9 €

Belgium

France

Hungary

Luxemburg

Poland

Slovakia

The Netherlands

Croatia

Denmark

Greece

Italy

Rumania

Slovenia

Spain

Sweden

UK

 

Bulgaria

Estonia

Finland

Ireland

Latvia

Lithuania

Malta

Norway

Portugal

Serbia

Switzerland

Australia

Canada

Israel

Japan

Russia

Turkey

USA

and other countries…

Min. order 300 EUR

 

For non-EU residents (Switzerland, Norway, USA, etc) 0% VAT will be applied after the order is completed.

For European companies with a valid VAT number 0% VAT will be applied after the order is completed. 

Delivery methods

Standard parcels (in case the country has no size limits*) are sent:

  • with DPD/Geis;
  • cargo delivery (Dachser, UPS, TNT) for large and multipack parcels

All parcels are always insured.

Average delivery time

Usually we send goods next business day after the payment.*

Estimated delivery time:

  • Promo – 2-3 days
  • Zone 1 – 3-4 days
  • Zone 2 – 3-5 days
  • Zone 3 and 4 – 5-7 days

* Except for the backgrounds more than 200×60 cm, XL rocks, XL Slimline, Rainforest Slimline 70 cm high and all ARSTONE products in Alpenkalk/Red/White, the production time of which is up to 1 week

Taxes

Please note that additional taxes and fees may be applied in non-EU countries. Address to your local customs in advance to know more about taxes in your country.

Packaging

We use the strongest five-layer cardboard boxes to guarantee safe delivery to any corner of the world. Such high quality packaging provides the possibility of multiple deliveries (Producer – Wholesaler – Retailer – Final Consumer).

Five-layer cardboard boxes for backgrounds
Five-layer cardboard boxes for backgrounds

Receiving the goods and the insurance claims

Packaging control

Important! Before receiving the goods examine the cardboard box including its bottom. Check the integrity of the borders and corners. Record ANY package damages on the delivery note. All the transport damage claims after the acceptance of the goods without official records about the package damages will not be taken into account!

Goods control

Please note that damaged goods can be refunded only if you have recorded package damages before the acceptance of the goods (see Packaging control above).

Examine the goods as soon as possible. In case of damages:

  • Mail parcels – direct to the local post office to record the damages (post offices in different countries may have different time limits for claiming , most often 2 days) and to claim for the refund. In case you officially recorded the transport damages before the acceptance of the goods and the local post office still rejects the compensation, a new product will be provided at the expense of AFstyle s.r.o. as soon as the Customer sends back the damaged goods at his/her own expenses. rejectsre
  • DPD/Geis/UPS/TNT/Dachser parcels – send us the review and the photos of the damaged goods and the packaging (of all the parcel sides) within 2 days from the shipping date.

In case of loss and delay please contact us as soon as possible (max. 30 days from shipping date).

Truck delivery (non-standard pallet delivery)

In order to recognize freight damages and claims the insurance companies want any damages to be very well recorded immediately on receiving the goods. It means:

  1. Make a record of all the damages on the delivery report
  2. Make a detailed record of all the damages with the driver (with his signature and/or stamp)
  3. Take pictures of the damaged goods the best way still in the truck
  4. Take pictures of the damaged packaging (before unpacking the goods)
  5. Take pictures of the damaged goods after unpacking

Please avoid records like “damaged goods, still undamaged packaging” or “delivered in the original undamaged packaging”, etc.

Invoicing

Paper invoices are not sent with the goods (except for non-EU countries). A copy can always be requested by e-mail. Usually invoices are issued right after we get the order.

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