Terms and Shipping costs
Shipping Costs
Promo – Germany free for all orders from 200 €
Austria – 20 €
Belgium/Netherlands – 28 €
Slovakia – 16 €
UK – from 35 €
Zone 1 – from 20 € (Hungary, Poland, Italy)
Zone 2 – from 28 € (France, Luxembourg, Estonia, Lithuania, Latvia)
Zone 3 – from 32 € (Bulgaria, Romania, Slovenia, Croatia)
Zone 4 – from 49 € (Denmark, Ireland, Finland, Greece, Portugal, Spain)
Non-EU – from 59 € (Switzerland, Norway, Serbia, Bosnia and Herzegovina)
Other countries and islands – contact us for the quote
Delivery methods
Standard parcels are sent with DPD/GLS/DHL Freight
Average delivery time
We send goods within one week after the payment.
Estimated delivery time:
- Promo – 2-3 days
- Zone 1 – 3-4 days
- Zone 2 – 3-5 days
- Zone 3 and 4 – 5-7 days
- Non-EU – 1 week
Taxes
Please note that additional taxes and fees may be applied in non-EU countries. Address your local customs in advance to know more about taxes in your country.
Invoicing
Paper invoices are not sent with the goods (except for non-EU countries). A copy can always be requested by e-mail. Usually, invoices are issued right after we get the order.
Receiving the goods and the insurance claims
Packaging control
Important! Before receiving the goods examine the cardboard box including its bottom. Check the integrity of the borders and corners. Record ANY package damages on the delivery note. All the transport damage claims after the acceptance of the goods without official records about the package damages will not be taken into account!
Goods control
Examine the goods as soon as possible. In case of damages send us the review and the photos of the damaged goods and the packaging (of all the parcel sides) within 2 days from the shipping date.
In case of loss and delay please contact us as soon as possible (max. 30 days from shipping date).