Terms and Shipping costs

Shipping Costs

Promo – Germany free for all orders from 200 €

Zone 1 – from 15 € (Austria, Hungary, Poland, Slovakia)

Zone 2 – from 25 € (Belgium, Croatia, France, Italy, Luxemburg, the Netherlands, Slovenia)

Zone 3 – from 35 € (Bulgaria, Bosnia and Herzegovina, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lituania, Portugal, Romania, Spain, Sweden)

Zone 4 – from 59 € (UK, Switzerland, Norway, Malta)

Other countries and islands – contact us for a quote

Delivery methods

Standard parcels are sent with DPD/DHL

Average delivery time

We send goods within 2-5 days* after the payment.

Estimated delivery time:

• Promo – 2-3 days
• Zone 1 – 3-4 days
• Zone 2 – 3-5 days
• Zone 3 and 4 – 5-7 days

*Except for the backgrounds more than 200×60 cm, XL rocks, XL Slimline and all ARSTONE products in Alpenkalk/White, the processing of the order takes up to 1 week.

Taxes

Please note that additional taxes and fees may be applied in non-EU countries. Address your local customs in advance to know more about taxes in your country.

Invoicing

Paper invoices are not sent with the goods (except for non-EU countries). A copy can always be requested by e-mail. Usually, invoices are issued right after we get the order.

Receiving the goods and the insurance claims

Packaging control

Important! Before receiving the goods examine the cardboard box including its bottom. Check the integrity of the borders and corners. Record ANY package damages on the delivery note. All the transport damage claims after the acceptance of the goods without official records about the package damages will not be taken into account!

Goods control

Examine the goods as soon as possible. In case of damages send us the review and the photos of the damaged goods and the packaging (of all the parcel sides) within 2 days from the shipping date.

In case of loss and delay please contact us as soon as possible (max. 30 days from shipping date).