Shipping costs

*Not valid for islands! The delivery to islands is quoted individually.

For non-EU residents (Switzerland, Norway, UK, USA, etc) 0% VAT will be applied after the order is completed.

For European companies with a valid VAT number 0% VAT will be applied after the order is completed. 

Delivery methods

Standard parcels* are sent:

• with DPD;
• Dachser/TNT/DHL  for large and multipack parcels

All parcels are always insured.

Average delivery time

We send goods within 2-5 days* after the payment.

Estimated delivery time:

• Promo – 2-3 days
• Zone 1 – 3-4 days
• Zone 2 – 3-5 days
• Zone 3 and 4 – 5-7 days

*Except for the backgrounds more than 200×60 cm, XL rocks, XL Slimline and all ARSTONE products in Alpenkalk/Red/White, the production time of which is up to 1 week.

Taxes

Please note that additional taxes and fees may be applied in non-EU countries. Address to your local customs in advance to know more about taxes in your country.

Packaging

We use the strongest five-layer cardboard boxes to guarantee a safe delivery to any corner of the world. Such high-quality packaging provides the possibility of multiple deliveries (Producer – Wholesaler – Retailer – Final Consumer).

Five-layer cardboard boxes for backgrounds

Receiving the goods and the insurance claims

Packaging control

Important! Before receiving the goods examine the cardboard box including its bottom. Check the integrity of the borders and corners. Record ANY package damages on the delivery note. All the transport damage claims after the acceptance of the goods without official records about the package damages will not be taken into account!

Goods control

Please note that damaged goods can be refunded only if you have recorded package damages before the acceptance of the goods (see Packaging control above).

Examine the goods as soon as possible. In case of damages:rejectsre

• Send us the review and the photos of the damaged goods and the packaging (of all the parcel sides) within 2 days from the shipping date.

In case of loss and delay please contact us as soon as possible (max. 30 days from shipping date).

Truck delivery (non-standard pallet delivery)

In order to recognize freight damages and claims the insurance companies want any damages to be very well recorded immediately on receiving the goods. It means:

1. Make a record of all the damages on the delivery report
2. Make a detailed record of all the damages with the driver (with his signature and/or stamp)
3. Take pictures of the damaged goods
4. Take pictures of the damaged packaging (before unpacking the goods)
5. Take pictures of the damaged goods after unpacking

Please avoid records like “damaged goods, still undamaged packaging” or “delivered in the original undamaged packaging”, etc.

Invoicing

Paper invoices are not sent with the goods (except for non-EU countries). A copy can always be requested by e-mail. Usually invoices are issued right after we get the order.